Oo SPA VANCOUVER
1. Is parking available nearby?
Yes, public paid parking is available around the building, managed by the City of Vancouver. Additionally, underground parking is available for your convenience.
2. How can I book an appointment? You can book an appointment online through our Booking Page or contact our concierge team at 604-848-8470 or via email at concierge@oojapanesespa.com.
3. How far in advance can I book my treatment?
Appointments can be booked up to three months in advance.
4. When should I arrive for my appointment?
Please arrive 5–10 minutes before your scheduled appointment time to ensure a smooth and relaxing experience.
5. Can I book for multiple people at the same time?
Yes, group bookings are available, subject to our operational capacity. For groups of more than two, please contact our concierge for assistance.
1. Why do I need to register my credit card on my account?
Credit card information is required to secure your appointment and as part of our cancellation policy.
2. Will I be charged when registering my credit card?
No, you will not be charged at the time of booking. Payment is made after the service is completed.
3. Can I pay for services with the registered credit card?
No, the registered credit card is only used for late cancellations or no-shows in accordance with our policy.
4. What is your cancellation policy?
• Weekend appointments: 48 hours’ notice is required for changes or cancellations, including same-day time changes if we are unable to accommodate the new time.
• Weekday appointments: 24 hours’ notice is required for changes or cancellations, including same-day time changes.
Late cancellations or no-shows will incur a fee of 50% of the service cost based on the full price, not the discounted rate.
5. How can I cancel or reschedule my booking?
You can contact our concierge at 604-848-8470, email us directly, or reply to your appointment confirmation email.
6. Do you accept Amex?
No, we currently do not accept Amex.
7. What forms of payment do you accept?
We accept Visa, MasterCard, Apple Pay, cash, and debit cards.
1. Do you offer physical and electronic gift cards?
Yes, we offer both:
• Physical gift cards: Available for purchase online or in-store. Physical cards must be picked up in person.
• Electronic gift cards: Contact our concierge at concierge@oojapanesespa.com. Payment will be processed via electronic invoice, and the gift card will be emailed to you or the recipient.
2. How do I redeem a gift card?
Present the physical or electronic gift card at check-in or check-out.
3. Do gift cards expire?
No, gift cards never expire.
4. Do bonus credits expire?Yes, bonus credits provided during promotions expire 12 months from the date of purchase and are non-transferable.
Each treatment is designed to address specific scalp concerns such as oily or dry scalp, eczema, psoriasis, or hair loss. If unsure, the Zen Signature Head Spa is perfect for beginners, while the Premium Advanced Head Spa offers the most luxurious experience.
2. Do head spa treatments include a scalp consultation?
Yes, all treatments include a consultation, except for the Zen Signature Head Spa, which features a brief scalp scan before and after the service.
3. Will my hair be dried after the treatment? Yes, your hair will be fully dried unless requested otherwise.
4. Do I need to wash my hair before the treatment? It is recommended to avoid washing your hair at least 24 hours before your appointment.
5. Can I get a head spa with hair extensions?
While head spa treatments are possible with hair extensions, certain aspects of the service, such as massage, will be adjusted to accommodate the extensions. We cannot guarantee the same results for clients with extensions.
6. How often should I schedule a head spa treatment?
Typically, treatments are recommended every 2–3 months for optimal scalp health, but your technician will provide personalized recommendations based on your scalp analysis.
7. Are head spa treatments safe during pregnancy?
Yes, our treatments are safe for expecting mothers. However, we encourage consulting your physician for added reassurance.
8. Will my scalp feel itchy after a head spa treatment?
Some itchiness is normal as deep detoxification reveals new, sensitive skin. Using recommended aftercare products will help rebalance your scalp.
9. Do you style hair after the treatment?
No, our focus is on therapeutic treatments. We do not offer styling services post-treatment.
Yes, the Signature Myufull Facial, Biowarmy Facial, and Acne & Blackhead Facial are safe during pregnancy. However, treatments involving the Biganki Device are not available for expecting mothers.
2. Do I need a patch test before my facial?
Some facial treatments require a patch test at least 24 hours prior, including the BioWarmy Facial, Acne & Blackhead Facial, and others using the BioWarmy mask.
3. What is a patch test?
A patch test ensures you are not allergic to beeswax, a natural ingredient in our BioWarmy treatments.
4. How is the patch test done?
Visit our spa during business hours—no appointment needed. We will apply a small amount of BioWarmy to your elbow, cover it with a bandage, and ask you to monitor the area for 24–48 hours.
1. How can I prepay for a service?
Email your request to concierge@oojapanesespa.com, and we will send you an electronic invoice for prepayment.
2. If I have a gift card or prepaid service, do I still need to register a credit card?
Yes, a credit card is required on file, regardless of payment method.
3. Can I fill out my intake form at the spa?
Yes, our technicians will review the intake form during your consultation.
• Skincare products: Returnable within 60 days (opened or unopened) with proof of purchase.
• Hair care and supplements: Non-refundable.
• Discounted or promotional purchases: Final sale.
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